Fast & Reliable Shipping

We know you're excited to spoil your cat - we'll get your order to you as quickly as possible!

Shipping Options

Processing & Dispatch Time

• Orders are processed and dispatched within 3-5 working days
• Once dispatched, delivery takes 8-15 working days
• You'll receive tracking information as soon as your order ships

Where We Ship

Currently shipping across the United Kingdom.

Delivery to Northern Ireland, Scottish Highlands, and offshore islands may take an additional 1-2 working days.

Returns & Exchanges

In accordance with the Consumer Rights Act 2015, you have the right to return your order within 14 days of receipt for a full refund.

To initiate a return:

• Contact us at hello@catfurever.com within 14 days
• Items must be unused and in original packaging
• Return shipping costs are the customer's responsibility unless the item is faulty
• Refunds are processed within 14 days of receiving your return

Faulty or Damaged Items: If your item arrives damaged or faulty, we'll provide a free return label and full refund or replacement.

Tracking Your Order

You'll receive a tracking number via email as soon as your order is dispatched. Track your package anytime through our Track Order page.

Questions? Email us at hello@catfurever.com